FAQ’s
Most frequently asked questions
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116490670{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]Basics
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”How do I use this planner?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text css=””]Our digital planners are designed to help you stay organized, productive, and focused in your daily life. Whether you need to plan your week, track your habits, manage tasks, or set personal and professional goals, our planners provide a structured yet flexible way to do so. With features like monthly overviews, weekly and daily schedules, to-do lists, and notes sections, they are the perfect tool for managing your time efficiently. Compatible with devices like reMarkable, Kindle Scribe, BOOX, Supernote, and iPads, our planners make it easy to keep all your plans and notes in one accessible place, anytime, anywhere.
Our main product, the Ultimate reMarkable Planner, is designed for reMarkable devices but also works with Kindle Scribe, BOOX, and Supernote. Additionally, we offer other digital planners specifically designed for iPads.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Planner Instruction Guide” tab_id=”1669185752752-5768019a-e04c”][vc_column_text]Instruction Guide[/vc_column_text][/vc_tta_section][vc_tta_section title=”reMarkable Planner Guide” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text css=””]Step-by-step instructions on Remarkable’s Site
*If hyperlinks for navigating the planner do not work, try tapping with your fingers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change language?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]Planners are only available in English.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to use on Samsung Notes?” tab_id=”1668009262901-047ea6b9-ec17″][vc_column_text css=””]While we don’t have a specific tutorial for Samsung Notes, YouTube is an excellent resource for learning how to use digital planners on this platform. Check out this helpful video to get started with digital planning on Samsung Notes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is this an app?” tab_id=”1668009312531-27052a45-9076″][vc_column_text css=””]No, This is not an app. This is a PDF File. You will import the PDF File into your E-Ink device or PDF Annotation app and you will be able to navigate the planner using hyperlinks which allows for a silky smooth navigation experience[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can this be used on multiple devices?” tab_id=”1672831930699-9b6f4555-0b6e”][vc_column_text]Yes, it is a PDF File. You can use it on an unlimited number of devices and sync it with your application.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Delivery
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”How do I receive my product?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]Our products are digital, and will be available for download immediately after purchase.A download link will also be sent to your email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I never got my order, what do I do?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Sometimes emails get lost in the spam folder or you used another email. Please check! It’s possible that we received an incorrect email address. Also make sure the payment went through and is not pending. Emails could take up to 1 hour to receive.
If you still don’t have it, send us a message on with your name and email so we can look into it.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My download link doesn’t work.” tab_id=”1671852409414-91142916-fd23″][vc_column_text]Sometimes it takes a moment to load, or you can try on another device.
If you’re getting an error page, we’ll provide you with an updated link! Just contact us and we’ll correct it as soon as possible.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What currency is this website in?” tab_id=”1672682881587-14c033c9-b5b0″][vc_column_text]The currency is automatically in your local currency. You can view and edit the currency at the bottom to confirm.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I get an invoice?” tab_id=”1675951842278-85abc6dc-a032″][vc_column_text]The only invoice we provide is the one included with your purchase.
We do not provide any custom invoice for your purchases.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need an account?” tab_id=”1704955540474-a0343ab9-0921″][vc_column_text]No. You do not need to register an account at all. Everything is sent to your email. If for any reason it is lost or the link is expired, we will help you update your links and emails.
If you register after purchasing, it will NOT connect to you to your order automatically. You will have to request this.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Return
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What is your return policy?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]We do not offer refunds due to the nature of the product. If you purchased 2 of the same product send us a message so we can correct the payment.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text]Contact
Still have questions?
Please be patient! We try to respond within 24 Hours. Thank you.[/vc_column_text][/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″][et_button title=”Contact Us” add_arrow=”true” animation=”animation bottom-to-top” align=”center” link=”url:mailto%3Asupport%40thedigitalplannerboutique.com|title:Contact%20Us!|target:_blank”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]